Refund policy

RETURNS & REFUNDS POLICY

At TheFrugaling.Shop, we work hard to offer exceptional savings on overstock, liquidation, closeout, seasonal, and limited-quantity products. Because many of our deals are inventory-limited and value-priced, our return policy is designed to balance customer satisfaction with the unique nature of our business model.

Return Window

We accept eligible return requests within 15 days of the delivery date.

Because many of our products are limited-quantity or liquidation-based, we encourage customers to review product details carefully prior to purchase.

To qualify for a return, items must be:

  • Unused and in their original condition

  • Returned with original packaging when applicable

  • Accompanied by proof of purchase or order confirmation

To request a return, please contact us at info@thefrugaling.shop or through our Shopify Inbox Chat before sending any items back. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

[INSERT RETURN ADDRESS]

Return Shipping

Customers are responsible for return shipping costs for discretionary returns, including:

  • Change-of-mind purchases

  • Incorrect item selection by the customer

  • Preference-based returns

Original shipping charges are non-refundable unless otherwise required by law.

Damaged, Incorrect, or Lost Orders

Please inspect your order upon delivery and contact us promptly if:

  • Your item arrives damaged

  • You receive the wrong item

  • Your shipment is significantly delayed or lost in transit

To help us resolve shipping-related issues efficiently, claims for damaged, missing, or incorrect items should be reported within 7 days of delivery confirmation.

If an issue is verified, we will work with you toward an appropriate resolution, which may include a replacement, refund, store credit, or carrier claim assistance depending on the situation.

Because shipping carriers manage delivery once orders leave our facility, resolution timelines for lost or delayed packages may vary based on carrier investigations and claim processes.

Non-Returnable & Final Sale Items

Certain items are not eligible for return or refund, including:

  • Opened or used personal care, beauty, hygiene, or cosmetic products

  • Perishable goods

  • Hazardous materials or flammable products

  • Gift cards

  • Clearance, closeout, liquidation, or marked final sale items

  • Limited-quantity promotional items marked as non-returnable

Please review product descriptions carefully prior to purchase, as some items may be designated final sale.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your approved return has been processed.

Store Credit

In certain situations, store credit may be offered as an alternative to a refund. Store credit may also be issued for approved adjustments, promotional resolutions, or customer service accommodations at our discretion.

Refunds

Once your return is received and inspected, we will notify you regarding approval status.

If approved, refunds will generally be issued back to the original payment method within 5–10 business days. Please note that banks and payment providers may require additional processing time before funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@thefrugaling.shop.